1. Introduction

This Privacy Notice explains what personal data we collect when you interact with Industry Skills Hub (“we,” “us,” “our”), how we use it, and how we protect it. We aim for transparency, so you fully understand your rights and how your information is managed. We may update this notice occasionally; any significant changes will be highlighted for you to review.

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2. Legal Bases for Data Processing

We collect and process your personal data under several lawful bases:

• Consent. For example, when you sign up for our newsletter or marketing communications.

• Contractual Necessity. To fulfil the services, you’ve requested such as registering you for training, providing certifications, or delivering IT and web development solutions.

• Legal Obligation. When law requires us to collect or report data.

• Legitimate Interest. For instance, to improve our services and marketing in ways you would reasonably expect. We always balance this with your rights if you object, we will respect your wish.

 

3. When We Collect Your Data

We may collect personal data when you:

• Visit or interact with our website (e.g. submitting an enquiry, signing up).

• Contact us by phone, email, web form, or via social media.

• Take part in training courses or IT/web services.

• Complete surveys or feedback forms.

• Provide your details through third parties, with your permission.

 

4. What Data We Collect

Depending on the context, we may collect:

• Contact & identity information: Name, company, job title, contact details.

• Registration or certification data: Date of birth, NI number, CITB or similar identifiers.

• Demographic details (when needed for funding or compliance): Gender, ethnicity, disabilities, etc.

• Service-related data: Payment info, project requirements, technical preferences.

• Technical & usage data: IP address, browser/device type, site analytics.

 

5. Why We Use Your Data

Your personal data enables us to:

• Provide and personalise our services training, IT support, web development.

• Fulfil contractual and legal obligations (e.g., certifications, funding agencies).

• Communicate updates, offers, and important information.

• Improve our offerings through internal analytics and service feedback.

• Ensure we can respond to your requests and questions effectively.

 

6. Your Data Protection Rights

Under UK data protection laws (GDPR & Data Protection Act 2018), you have the following rights:

• Access your personal data.

• Correct inaccurate or incomplete data.

• Erase your data when certain criteria are met.

• Restrict or object to processing (including marketing).

• Withdraw consent anytime.

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7. How Long We Retain Your Data

We keep your data only as long as necessary for:

• Delivering the services you requested.

• Fulfilling regulatory or legal obligations.

• Legitimate business needs (e.g., customer support, record keeping).

We periodically review and securely delete information once it's no longer needed.

 

8. How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your data. This includes:

• Secure storage and encrypted transmission where applicable.

• Access controls to limit who can access your data.

• Secure destruction of data that’s no longer needed.

 

9. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience:

• Essential cookies required for core site functionality.

• Performance cookies to understand usage and improve our site.

• Marketing cookies to deliver relevant content and promotions.

You can manage your cookie preferences through browser settings or our Cookie Notice (if available).

 

10. Third-Party Disclosures

We may share your data with trusted third parties to support our services (e.g. certification bodies, funding agencies, analytics providers). We ensure appropriate safeguards are in place and maintain control over how your data is used.

 

Policy Changes - We may update this Privacy Notice from time to time. When changes are made, we’ll notify you (e.g., via email or a notice on our website). Continued use of our services after updates indicates your acceptance of the revised terms.