​​1. Interpretation and Definitions

1.1 “The Company” means Industry Skills Hub Ltd, registered in England and Wales (Company No. 15949333).

1.2 “The Client” refers to the individual or organisation booking or using our services.
1.3 “Booking Form” or “Quotation” means our official form or written quote outlining the services we will provide to you.

 

2. Scope of Agreement

2.1 These Terms & Conditions form the entire agreement between the Client and ISH regarding all training, IT, and web development services.
2.2 This agreement is governed by, and must be construed in accordance with, the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the courts located there.

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3. Booking, Payment & Pricing

3.1 Clients may book services through email, phone, or by completing and submitting our online Booking Form.
3.2 The Client must ensure that the individual(s) using the service meets any required prerequisites.
3.3 All fees are clearly stated in the Booking Form or Quotation and are exclusive or inclusive of VAT as specified.
3.4 Payment is required in full prior to service delivery unless otherwise agreed; credit account terms must be confirmed in writing.
3.5 Late payments may incur interest and admin fees in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

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4. Cancellation & Transfers

4.1 Training Services

• As agreed on booking.

4.2 IT & Web Development Services

• Partial or full refunds are handled on a case-by-case basis, depending on work completed at the time of cancellation.

4.3 Transfers to a different date or service may incur an admin fee and must be requested at least 2 weeks in advance; later transfer requests are handled individually.

 

 

5. Substitutions

5.1 If a named course delegate cannot attend, a suitably qualified replacement may be permitted, subject to our agreement and any pricing differences.

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6. Service Delivery & Client Obligations

6.1 For IT or web projects delivered on-site, the Client must provide premises, equipment, and access as reasonably needed.
6.2 ISH isn’t liable for delays due to the Client’s failure to meet these requirements.

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7. Liability Limitation & Force Majeure

7.1 ISH shall not be liable for indirect, incidental, or consequential losses, including loss of profits or data.
7.2 Neither party is liable for delays or failures due to events beyond their reasonable control, such as natural disasters, strikes, power failure, or transport disruptions.

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8. Intellectual Property

8.1 ISH retains ownership of all intellectual property rights in materials developed for IT and web services unless otherwise agreed in writing.
8.2 Clients receive a licence to use these materials for the agreed purpose and transfer of rights must be outlined in a separate agreement.

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9. Governing Law & Dispute Resolution

9.1 These Terms are governed by English law, and both parties accept the exclusive jurisdiction of English courts.

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10. Modification of Terms

10.1 ISH reserves the right to modify these Terms at any time. Any changes will apply to future Bookings only.

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11. User Conduct (Applicable to Website Use)

11.1 By accessing our website, you warrant that you are legally capable of entering into binding contracts.
11.2 You agree not to misuse the website or its services, post harmful or unlawful content, or disrupt website operations.
11.3 ISH reserves the right to suspend access in case of breaches.